SHIPPING & RETURNS

Shipping Policy

Return & Exchange Policy

I am a small creator that has received tremendous support from my followers. Shipping is currently delayed, because I had to figure out how to produce apparel at a larger scale than expected.

Shipping will be 6-11 days after the order was received, and the customer will receive an email with their tracking information immediately after your shipping label is created.

RETURN POLICY

Last updated 05/13/2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the original shipment date. All returned items must be in new and unused condition, with all original tags and labels attached. Customer shoulders the cost of return shipping.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Karasu.store
Attn: Returns

P.O. Box 144711
Austin, Texas
78714

Please ship the items back to us with a note containing your order number, email address and your request for refund/replacement (design, size, color).

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: cs@karasu.store or text us at (281) 688-6481 (regular texting charges may apply). We reply to messages within 24-28 hours.